LEGAL · Tempe, ArizonaTerms & Conditions

1. Agreement to these terms

These Terms & Conditions ("Terms") govern your use of livetosmile.com (the "Site"), operated by George Carr DDS & Associates PLLC, doing business as Live to Smile® ("the practice," "we," "us," or "our"). By using the Site, you agree to these Terms. If you don't agree, please don't use the Site. Your use of the Site is also subject to our Privacy Policy.

2. What this site is (and isn't)

Livetosmile.com provides general information about our practice and services. It does not provide dental advice and should not be relied on as such. Content on the Site is for informational purposes only and is not a substitute for professional dental advice, diagnosis, or treatment. Always seek the in-person advice of a licensed dentist regarding any dental condition, concern, or question, and don't postpone seeking care or disregard professional advice because of something you read here.

3. The virtual consult tool

Our free virtual consult tool lets you send a photo and a short note about your cosmetic goals in exchange for a personal video reply from a dentist at our practice.

• It is not a diagnosis. A virtual consult is a preliminary opinion based on a photo, not a clinical examination, and can be incomplete or mistaken as a result. It does not detect or rule out any condition that requires an in-person exam.
• A reassuring reply is not clearance to skip care. If something is actually bothering you, an in-person visit is the way to find out what's going on.
• It is not a substitute for an exam and does not, by itself, create a dentist-patient relationship. That relationship begins when you're seen as a patient at our office.
• It is not for emergencies. If you're in pain, have swelling, or have a broken tooth, call us at (480) 756-0194 instead — we see emergencies the same day. Do not use this tool in place of urgent care.
• A person reviews it, not an algorithm. A licensed dentist personally reviews your submission and records your reply. We do not use artificial intelligence to analyze the photo or generate the response.

4. Age and eligibility

You must be at least 18 years old to submit the virtual consult form, or any other form on the Site, on your own behalf. If the person in the photo is under 18, the form must be submitted by that minor's parent or guardian, who by submitting it confirms they hold that role. This section governs the website only — it has no effect on our normal in-person care for patients of any age, which is scheduled the usual way, by a parent or guardian.

5. Photos, reviews, and other submissions

From time to time you might submit content to the Site — a photo through the virtual consult tool, a review, a comment, or feedback (collectively, "Submissions"). Ownership of your Submissions stays with you. Here's what we can do with different kinds of Submissions:

Virtual consult photos and notes

We use these only to prepare and send your personal video reply, and for the retention period described in our Privacy Policy. Submitting a photo through the virtual consult tool does not give us any right to publish, display, or otherwise use it for marketing, advertising, testimonials, or any public purpose. If we'd ever like to use your case as a before-and-after or testimonial, we will ask you separately, in writing, and it's entirely your choice.

Reviews, comments, and general feedback

If you post a review or send us feedback about the Site or practice, you're granting us a non-exclusive, royalty-free right to use, reproduce, and display that content in connection with operating and promoting the practice (for example, sharing a review on our website or social media), and to credit you by name if you provided one. You confirm you have the right to share whatever you submit.

6. Acceptable use

You agree not to:

• Use the Site for any unlawful purpose, or in a way that could damage, disable, or overburden it;
• Submit content that is false, defamatory, obscene, or infringes someone else's rights;
• Submit a photo of someone else without their knowledge or, for a minor, without being their parent or guardian;
• Attempt to access any part of the Site not intentionally made available to you, or interfere with its normal operation;
• Misrepresent a virtual consult reply as a diagnosis or as the basis for a legal or insurance claim.

7. Intellectual property

All content on the Site — text, graphics, logos, and the "Live to Smile®" name and mark (U.S. Reg. No. 6,279,914) — belongs to George Carr DDS & Associates PLLC or its licensors, and is protected by copyright, trademark, and other laws. You're granted a limited, non-exclusive, revocable license to view and use the Site for its intended purpose. You may not copy, reproduce, republish, or create derivative works from Site content without our written permission.

8. Third-party links and services

The Site may link to or use third-party services, including our booking system (Weave), website host (Roya), and the symptom-description tool on our dental questions page (miniDentist.ai, in which Dr. Carr has a disclosed financial interest). We don't control these services and aren't responsible for their content or practices; your use of them is subject to their own terms.

9. Disclaimers and limitation of liability

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of accuracy, merchantability, or fitness for a particular purpose. We don't warrant that the Site will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, George Carr DDS & Associates PLLC and its owners, employees, and agents won't be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Site — including damages related to a virtual consult reply — even if we've been advised of the possibility. Some jurisdictions don't allow these limitations, so parts of this section may not apply to you. Nothing in this section limits our obligations to you as an actual patient of the practice, which are separately governed by professional and legal standards of care.

10. Arbitration and class action waiver

Please read this section carefully. It affects how disputes about this website get resolved.

Any dispute arising from these Terms or your use of the Site will be resolved by final, binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association, before a single arbitrator in Maricopa County, Arizona — rather than in court — except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property.

You and we each waive the right to a jury trial and the right to participate in a class, consolidated, or representative action. The arbitrator may not combine more than one person's claims. If this waiver is found unenforceable, this entire arbitration section is void and the dispute will proceed in court instead.

This section does not apply to, and has no effect on, any claim related to dental treatment you receive as a patient of the practice, which is governed by applicable professional liability and healthcare law, not by this website's Terms.

11. Governing law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Except for matters subject to arbitration under Section 10, you consent to the jurisdiction of state and federal courts located in Maricopa County, Arizona.

12. Changes to these terms

We may update these Terms from time to time; the date at the top will reflect the most recent change. Continued use of the Site after an update means you accept the revised Terms.